Scope & change control
Proposals define deliverables, assumptions, exclusions, responsibilities, fees and timing. New requests are assessed for their effect on scope before work begins.
WORKING STANDARDS
Working
standards.
Scope, responsibilities, ownership and release arrangements are established in the engagement agreement. The areas below set out what needs to be addressed.
Confidentiality & publication
Some client and partner engagements remain confidential. We publish project details only with permission. Sensitive materials should not be entered into the public project planner. Any additional confidentiality terms belong in the engagement agreement.
Ownership & handover
Source access, design assets, content, licences, third-party accounts and operating instructions are identified in the agreement. Ownership and access should be clear before release, including any third-party restrictions.
Accessibility & usability
Semantic structure, keyboard access, readable layouts and responsive behaviour are part of the working approach. The required testing depth and any formal accessibility audit are scoped explicitly; no certification is implied.
Security & data handling
Assess the information being collected, who needs access and where it is stored. Authentication, payments, sensitive data and external integrations require specific design and review rather than being added by default.
Verification & release
Agree the relevant functional journeys and technical checks. Document the intended release, known limitations and recovery route. Automated checks support review; they do not replace judgement.
Support & continuity
Hosting, monitoring, third-party subscriptions, maintenance, response targets and ongoing capacity are agreed separately. An ongoing development relationship should have a prioritised scope and clear owner.
This website
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What to establish
before commissioning.
- The decision-maker and approval process
- The work, deliverables and acceptance criteria
- The information, access and content each party supplies
- The commercial milestones and change process
- The ownership, release and ongoing support arrangements
YOUR NEXT STEP
Outline your project.
Use the project planner to outline your requirements and download a brief.
Plan your projectThe planner is download-only. Online enquiries are not enabled.